Brew Tea Company

Haven&apos;t received your order yet?&#xA0;<ul style="list-style-type: disc;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If your tracking link is stuck and doesn&apos;t show any progress, <a href="https://brew-tea-company-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out to us</a> and we&apos;ll get in touch with the courier;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If the tracking link says it was delivered, we recommend you to check the picture uploaded by the driver as this will show you where the parcel has been left: if you cannot locate the package, <a href="https://brew-tea-company-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>.</li></ul>

My parcel is missing, what should I do?

SHIPPING

What are Brew Coins?

How can I redeem Brew Coins on my order?

How can I earn extra Brew Coins?

Do I get rewarded for referring a friend?

Can I use my Brew Coins on a subscription order?

I am having trouble using my Brew Coins

BREW COINS

How do I set up a subscription?

How do I log in to my subscription account?

How do I edit my subscription?

Can I add one offs to my order?

Can I change my ship date?

Can I delay my order?

How can I revise my payment details?

SUBSCRIPTIONS

Do you ship internationally?

How long does shipping take?

I am shipping my order internationally, will there be any extra charges?

How is Brexit affecting deliveries in the EU?

How do I track my order?

Shipping Policy

INTERNATIONAL SHIPPING

I didn't receive my order confirmation, what should I do?

When will I get my order?

What are the general shipping times for a purchase?

Do you offer free shipping?

How can I change my delivery address?

What payment method can I use?

Can I return something if I don't like it?

RETURNS & REFUNDS

Can I get my order gift-wrapped?

I’m sending it direct - can I add a gift message?

How do I make sure they don’t see where it’s from?

When’s the last chance to order for Christmas?

What’s the cut off for same-day dispatch?

Need a hand choosing the perfect gift?

GIFTING

My parcel is missing, what should I do?Updated 2 years ago