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SHIPPING

Having doubts about your order? Let's clear them here.

I didn't receive my order confirmation, what should I do?

If you provided a valid email address during the checkout process, you will receive a confirmation email including your order number and a summary of the products purchased, shortly after you have placed your order. To find it easily, look for the su

When will I get my order?

We don't like to keep you waiting, so we send all orders placed before 5pm on the same day. Your parcels should arrive in 1-2 working days, but sometimes it’s a little longer. If it’s been more than 8 working days, let us know & we’ll sort you out. I

What are the general shipping times for a purchase?

The in-transit shipping timing (once the item has been picked up from Tea HQ by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the processi

Do you offer free shipping?

For UK orders, it’s free when your final order total is £20 or above. For orders above £75, it’s free DHL Next Working Day. For any orders below £20, we’ll add a standard £3.95 onto your order at the checkout to cover the shipping.

My parcel is missing, what should I do?

Haven't received your order yet?.

How can I change my delivery address?

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Get in touch to provide the new and complete delivery address. Team Awesome will check if modification is stil

What payment method can I use?

The lot. You can pay by credit or debit card {Visa, Mastercard, Maestro, Amex}, PayPal, Google Pay, Apple Pay, Shop Pay. We’ve got you covered. That being said, you can’t pay for subscriptions via PayPal. Sorry about that. So make sure you’ve got you