Brew Tea Company

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">The in-transit shipping timing (once the item has been picked up from Tea HQ by the carrier) will depend on the delivery address:<ul><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-block-end: 8px; text-align: justify;">UK orders normally take 1&#xA0;to 2 working days to arrive after being shipped;</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-block-end: 8px; text-align: justify;">International orders normally take 8-10 working days to arrive after being shipped, <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">although customs procedures, depending on the country, may extend this timeframe.</li></ul><span id="isPasted" style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please remember that this timeframe is only related to the order delivery: if you need more information on the processing order time, please consult&#xA0;<a href="https://help.alohas.io/en-US/x-when-will-i-receive-my-order-36264" target="_blank" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: &quot;Public Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></a><a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096"></a><a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096"></a><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12px;color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096" target="_blank" rel="noopener noreferrer"></a><a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096" rel="noopener noreferrer" target="_blank"></a><a class="fr-green fr-strong" href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096" rel="noopener noreferrer" target="_blank">When will I get my order?</a>&#xA0;<a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096" rel="noopener noreferrer" target="_blank"></a><a href="https://brew-tea-company-support.gorgias.help/en-US/when-will-i-get-my-order-125096" rel="noopener noreferrer" target="_blank"></a><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">

The in-transit shipping timing (once the item has been picked up from Tea HQ by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the processi

What are the general shipping times for a purchase?

SHIPPING

What are Brew Coins?

How can I redeem Brew Coins on my order?

How can I earn extra Brew Coins?

Do I get rewarded for referring a friend?

Can I use my Brew Coins on a subscription order?

I am having trouble using my Brew Coins

BREW COINS

How do I set up a subscription?

How do I log in to my subscription account?

How do I edit my subscription?

Can I add one offs to my order?

Can I change my ship date?

Can I delay my order?

How can I revise my payment details?

SUBSCRIPTIONS

Do you ship internationally?

How long does shipping take?

I am shipping my order internationally, will there be any extra charges?

How is Brexit affecting deliveries in the EU?

How do I track my order?

Shipping Policy

INTERNATIONAL SHIPPING

I didn't receive my order confirmation, what should I do?

When will I get my order?

Do you offer free shipping?

My parcel is missing, what should I do?

How can I change my delivery address?

What payment method can I use?

Can I return something if I don't like it?

RETURNS & REFUNDS

Can I get my order gift-wrapped?

I’m sending it direct - can I add a gift message?

How do I make sure they don’t see where it’s from?

When’s the last chance to order for Christmas?

What’s the cut off for same-day dispatch?

Need a hand choosing the perfect gift?

GIFTING

What are the general shipping times for a purchase?Updated 2 years ago